Refund Policy

Effective date: [Add date before launch]

We want customers to be satisfied. Because Go Beyond Useful Operating Guides are digital products, purchases are generally final once access or download is delivered. If you purchased by mistake, made a duplicate purchase, or cannot access your guide, contact us and we’ll review the issue.

Digital products

Digital guides are delivered through your Go Beyond Useful account after Stripe confirms payment. Unlike a physical product, a digital file cannot be returned after it has been accessed or downloaded.

Refund eligibility

Refunds are not guaranteed, but we will review requests involving accidental purchases, duplicate charges, incorrect products, or unresolved access problems. Please contact us promptly and include the email address used at checkout and the name of the product.

Duplicate purchases

If you were charged more than once for the same product, contact support. Once we confirm the duplicate transaction, we will work with Stripe to correct it.

Technical access problems

If your purchased guide does not appear under My Guides or a download does not work, first confirm that you are signed in with the same email address used at checkout. Our Purchase Help page provides additional steps.

Requesting help

Use the Contact page or email support. Include your checkout email, guide name, approximate purchase date, and a short description of the problem. Please do not send card numbers or other sensitive payment information.